Refund Policy

Last updated: September 17, 2026

At VECTIS NOVA LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

Our products are digital educational guides designed to support parents and caregivers with practical Montessori-inspired ideas for childhood development, independence, everyday routines, activities, and child-friendly home environments.

Because our products are delivered electronically and may be accessed immediately after purchase, different refund conditions apply compared with physical products.

Please read this Refund Policy carefully before completing your purchase.

1. Company Information

VECTIS NOVA LLC
EIN: 98-1971700
8206 Louisiana Blvd NE Ste A 9374
Albuquerque, NM 87113
United States

Email: contact@vectisnovaebbok.com
Phone: +1 (505) 605-8600
Website: vectisnovaebbok.com

2. Products Covered

This Refund Policy applies to all digital products sold through vectisnovaebbok.com, including:

• Montessori-inspired parenting guides

• Baby development guides

• Toddler activity guides

• Early childhood educational guides

• Practical life activity guides

• Child independence resources

• Child-friendly home organization guides

• Downloadable ebooks

• PDF guides

• Checklists and educational materials

• Other downloadable digital content

All products currently offered through our website are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy is intended to exclude, restrict, or limit any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Any mandatory consumer rights provided by applicable law will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

• You were charged more than once for the same purchase.

• You received a different digital product from the one purchased.

• The digital file is corrupted or cannot be opened.

• The download or access link does not work.

• You did not receive your digital product after successful payment.

• A technical problem on our side prevents access to the purchased product.

• You were charged an incorrect amount.

• A transaction was made without your authorization.

• You purchased the wrong guide and have not yet accessed or downloaded it.

• A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or other reasonable assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

• You simply change your mind after purchasing.

• You no longer want or need the guide.

• You have already accessed or downloaded the digital content.

• You purchased a guide for the wrong age group despite the product information being clearly displayed.

• You did not read the product description before purchasing.

• You expected information or activities that were not included in the product description.

• You do not personally like the writing style, design, format, presentation, activities, or educational approach.

• Your child does not respond to an activity or method in the way you expected.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

• Send a new download link.

• Resend the purchased guide.

• Provide a replacement file.

• Correct an access issue.

• Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and we cannot reasonably resolve the issue, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@vectisnovaebbok.com

Where available, include:

• Your full name

• Email address used for the purchase

• Order number

• Product purchased

• Purchase date

• Brief description of the issue

• Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to all refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital guide different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we are unable to provide the purchased product, we may issue a refund where appropriate.

13. Unauthorized Transactions

If you believe that a purchase was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits any rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once VECTIS NOVA LLC has processed a refund, the time required for the funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

These third-party processing times are outside our direct control.

15. Payment Disputes and Chargebacks

If you experience a problem with a purchase, we encourage you to contact us first so that we have an opportunity to investigate and resolve the issue.

Nothing in this Policy restricts any legal right you may have to contact your bank, card issuer, payment provider, or another competent authority.

16. Fraud and Abuse

VECTIS NOVA LLC may refuse a refund request where there is reasonable evidence of:

• Fraud

• False or misleading information

• Intentional abuse of this Refund Policy

• Repeated misuse of refund requests

• Attempts to obtain digital products without legitimate payment

• Unauthorized redistribution of our digital content

Each request will be evaluated individually and subject to applicable law.

17. Educational and Parenting Disclaimer

Our guides are provided for general informational and educational purposes only.

They are designed to provide practical parenting ideas and Montessori-inspired activities but are not intended to replace individualized advice from qualified professionals.

Our content does not constitute:

• Medical advice

• Pediatric advice

• Psychological advice

• Developmental diagnosis

• Occupational therapy

• Educational assessment

• Professional childcare advice

Parents and caregivers remain responsible for deciding whether an activity is appropriate for their child.

18. Child Development and Individual Differences

Every child develops differently.

Results may vary depending on factors including:

• Age

• Developmental stage

• Personality

• Interests

• Abilities

• Environment

• Family routines

• Previous experience

• Individual needs

Purchasing one of our guides does not guarantee a particular developmental, educational, behavioral, emotional, or parenting outcome.

19. Adult Supervision and Safety

Some activities described in our guides may involve household objects, small items, water, food, craft materials, or other materials requiring adult judgment or supervision.

Parents and caregivers are responsible for:

• Providing appropriate supervision.

• Selecting age-appropriate activities.

• Checking materials for potential hazards.

• Avoiding choking or other safety risks.

• Modifying activities where appropriate for the individual child.

20. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

21. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or legal requirements.

The current version will be published with a revised “Last updated” date.

22. Contact Us

VECTIS NOVA LLC
8206 Louisiana Blvd NE Ste A 9374
Albuquerque, NM 87113
United States

EIN: 98-1971700
Email: contact@vectisnovaebbok.com
Phone: +1 (505) 605-8600
Website: vectisnovaebbok.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.