Shipping Policy

Last updated: September 17, 2026

At VECTIS NOVA LLC, all products currently sold through vectisnovaebbok.com are digital products.

This Shipping Policy explains how our digital products are delivered and what customers should do if they experience a delivery or access issue.

1. Company Information

VECTIS NOVA LLC
EIN: 98-1971700
8206 Louisiana Blvd NE Ste A 9374
Albuquerque, NM 87113
United States

Email: contact@vectisnovaebbok.com
Phone: +1 (505) 605-8600
Website: vectisnovaebbok.com

2. Digital Products Only

VECTIS NOVA LLC currently sells digital educational products, including:

• Montessori-inspired parenting guides

• Baby development guides

• Toddler activity guides

• Early childhood educational guides

• Practical life resources

• Child independence guides

• Child-friendly home organization guides

• Downloadable ebooks

• Other digital educational resources

All products are delivered electronically.

No physical product is shipped unless expressly stated otherwise.

3. No Physical Shipping

Because our products are digital:

• No physical package is shipped.

• No shipping carrier is used.

• No tracking number is provided.

• No physical shipping fee normally applies.

• No physical delivery timeframe applies.

• No customs or import delivery process applies to our digital products.

Any reference to “delivery” means electronic delivery of digital content.

4. Digital Delivery

After successful payment, digital products may be delivered through:

• A download link displayed after checkout.

• A download link sent by email.

• An order confirmation email.

• Customer account access.

• A secure digital delivery page.

• Another electronic delivery method.

5. Delivery Time

Digital products are generally made available immediately or shortly after successful payment.

Delivery may occasionally be delayed due to:

• Payment verification.

• Fraud prevention checks.

• Email delivery delays.

• Technical issues.

• Website or hosting interruptions.

• Third-party service interruptions.

• Incorrect customer information.

6. Customer Email Address

Customers are responsible for providing a valid and accurate email address during checkout.

An incorrect email address may prevent or delay digital delivery.

Customers should verify their email address before completing payment.

7. If You Do Not Receive Your Order

If you do not receive access to your digital product after purchase, please first:

• Check your email inbox.

• Check your spam or junk folder.

• Check promotions or secondary inbox folders.

• Confirm that the email address used during checkout was correct.

• Review the order confirmation page for a download link.

If you still cannot access your product, contact:

contact@vectisnovaebbok.com

Please include, where available:

• Your full name

• Email address used for the purchase

• Order number

• Product purchased

• Purchase date

• Brief description of the issue

8. Response Time

We aim to respond to delivery, access, and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

9. Technical Delivery Problems

If a technical problem prevents you from accessing or downloading your digital product, we may, where appropriate:

• Send a new download link.

• Resend the purchased product.

• Provide a replacement file.

• Correct an access issue.

• Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, the matter will be handled according to our Refund Policy and applicable law.

10. Download Links

Certain products may be delivered through secure download links.

Where applicable:

• Download links may expire.

• Downloads may be subject to reasonable security restrictions.

• The number of downloads may be limited to help prevent unauthorized distribution.

Legitimate customers experiencing an expired or inaccessible link may contact us for assistance.

11. Device and Software Compatibility

Customers are responsible for ensuring that they have:

• A compatible device.

• Suitable software or application.

• An internet connection.

• The ability to open the supplied digital file format.

If a file supplied by us is defective or cannot be accessed because of a problem on our side, please contact customer support.

12. Payment Verification

Digital products may not be released until payment has been successfully authorized or confirmed.

Banks, payment processors, or financial institutions may occasionally delay payment confirmation.

VECTIS NOVA LLC is not responsible for delays caused solely by a customer's bank, card issuer, payment provider, or other financial institution.

13. Fraud Prevention

Certain orders may be temporarily reviewed for security or fraud-prevention purposes.

Delivery may be delayed where there is a reasonable concern involving:

• Unauthorized payment.

• Suspected fraud.

• Incorrect billing information.

• Unusual transaction activity.

• Payment verification.

Once the transaction has been verified, access may be provided where appropriate.

14. International Digital Delivery

Our digital products may be available to customers in multiple locations, subject to applicable restrictions.

Because products are delivered electronically, traditional international shipping charges do not apply.

15. Customs and Import Charges

Because our products are digital, there are generally no:

• Customs charges.

• Physical import duties.

• Courier fees.

• Postal fees.

• International physical shipping costs.

Any taxes applicable to the digital purchase may be calculated separately where required.

16. Incorrect Product Delivery

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying the order.

Where appropriate, the issue may also be handled according to our Refund Policy.

17. Unauthorized Sharing

Digital products and download links are intended for the customer who completed the purchase.

Customers may not:

• Share download links publicly.

• Redistribute purchased files.

• Resell our digital products.

• Upload our products to file-sharing websites.

• Provide unauthorized copies to third parties.

Use of our products is also governed by our Terms of Service.

18. Changes to Digital Delivery

We may update or change the systems used to deliver our digital products.

This may include changes to:

• Download providers.

• Email delivery systems.

• Customer account systems.

• File hosting providers.

• Access methods.

Any changes will be designed to maintain reasonable access to purchased digital products.

19. Future Physical Products

This Shipping Policy currently applies to digital products.

If VECTIS NOVA LLC begins selling physical products in the future, separate shipping terms, delivery times, tracking information, costs, and return conditions may apply.

Any relevant information will be displayed before purchase.

20. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital delivery systems, website functionality, business practices, or legal requirements.

The current version will be published with a revised “Last updated” date.

21. Contact Us

VECTIS NOVA LLC
8206 Louisiana Blvd NE Ste A 9374
Albuquerque, NM 87113
United States

EIN: 98-1971700
Email: contact@vectisnovaebbok.com
Phone: +1 (505) 605-8600
Website: vectisnovaebbok.com

We aim to respond within a maximum of 2 business days, Monday through Friday, excluding public holidays.